Return

Important: Please read our return policy carefully. No exceptions are allowed.
because you agreed to the terms at the time of purchase.
Return:
Deadline: You have 14 days after receiving the product to return it. If
14 days have passed, we unfortunately cannot offer returns or exchanges.
Rules: The returned product must be in the same condition as you received it,
Conditions: The returned product must be in the same condition as it was received.
you received it, unused and in its original packaging. For products,
for whom hygiene is important, must be thoroughly cleaned before
the return process begins.
Exceptions: For hygiene reasons, some products cannot be
returned, such as underwear, lingerie, tights and certain care products.
Starting the process: If you want to return a product, send an email
to: contact@vivariga.com, indicating the order number, reason for return, possibly
a photo of the product, if it is damaged, and your contact details.
Refund:
Procedure: After receiving and checking, we will send you an email
with approval or rejection of the refund. If we approve, your
The refund will be automatically transferred to your credit card or original
payment method within 30 days.
Late or missed refund: If after 30 days you still haven't received your refund,
first check your bank account. If you still haven't received it,
contact us at contact@vivariga.com.
Cost:
Return costs: All customers are responsible for return shipping costs.
costs. We recommend that your return be equipped with Track & Trace,
because we are not responsible for lost returns.
Returns must be sent to China and costs start at €20
and must be borne by the customer.
Exceptions:

Defective or incorrect products: If you receive a defective or incorrect product,
we will send a new product free of charge. If the error occurs again the second time,
you will receive a full refund of the purchase price.
Cancellation: Orders cannot be cancelled after they have been placed,
because we use an automated system.
If you have any questions or would like more information about our returns policy, please contact us.
contact@vivariga.com.